Medical Information Associate 331

The Medical Information Associate is responsible for providing technical and scientific information to healthcare professionals, consumers, and internal staff on a wide range of pharmaceutical medicines, OTCs, medical devices and therapeutic areas, including conducting complex literature searches and reviews using various medical database. Also responsible for reporting spontaneous adverse events and product complaints within required timelines as specified by the client and the TGA. Responses and procedures are in accordance with internal SOP’s, client requirements, regulations, and guidelines.

• eceive, assess and handle medical information enquiries from healthcare professionals and patients as well as internal staff regarding relevant client’s products.
• Perform literature searches using PubMed or other similar scientific databases and adapt various research strategies to identify key publications to answer the enquiry.
• Respond to customer queries via provision of technical and scientific information in a timely manner.
• Assist in the creation, review and localisation of standard responses.
• Ensure that all potential adverse events or product complaints are appropriately reported and followed-up according to client procedures.
• Perform compliance activities to meet client Quality objectives.
• Maintain professional knowledge and accreditation by active participation in continuing medical education activities.
• Abide by relevant client requirements and country regulations in respect to managing customer complaints, adverse events and handling of enquiries.
• Adhere to company and regulatory requirements as well as voluntary codes of practice.
• Other reasonable duties as requested.

As Required:

• Act as Subject Matter Expert (SME), internally and externally.
• Liaise with clients to resolve enquirer questions.
• Provide the client with regular reports in accordance with KPIs and timelines.
• Assist with internal and external audits.
• Assist with training Medical Information team members.
• Support and contribute to the medical library.
• Medical consulting activities such as review of promotional material.
• Attend company and client meetings and conferences.
• Some product alignment and ad hoc project management work.
• Comply with Project Specific Responsibilities (PSR) as stipulated in individual Client project(s).