PLG is seeking an experienced Project Manager to join our Customer Success Engagement team. This role combines aspects of project management, business analysis, and site management, making it essential to have both technical expertise and strong client-facing abilities.

Group 10
Responsibilities

Strategic Project Oversight & Risk Management:

  • Oversee multiple projects simultaneously, driving decision-making processes and adapting KPIs and performance metrics to meet evolving demands.
  • Evaluate project data across all managed projects to identify potential risks and challenges, developing proactive strategies to address them.
  • Ensure alignment with both client expectations and internal objectives, making data-informed adjustments to timelines, resources, and deliverables.

Client Engagement & Communication:

  • Serve as the primary point of contact with clients, establishing clear and professional communication channels across all projects.
  • Negotiate project terms, timelines, and resources with clients, including the ability to push back or propose alternative solutions when necessary.
  • Standardize client communication processes to ensure consistency, clarity, and alignment with project goals across multiple engagements.

Technical Expertise & Continuous Improvement:

  • Contribute to the standardization of project management processes, improving workflows, templates, and tools for enhanced efficiency and scalability across projects.
  • Challenge and motivate the project team, setting high standards and fostering accountability to achieve goals effectively across multiple projects.

Group 12
Experience

  • Education: Bachelor’s degree in Project Management, Business Analysis, or a related field.
  • Experience: 5+ years in a project management role, with proven experience in leading client-facing projects, setting KPIs, and managing teams.
  • Core Competencies:
    • Strong leadership skills, with the ability to motivate and challenge a project team.
    • Skilled in client negotiation, with confidence to make and communicate strategic decisions.
    • Excellent analytical and strategic abilities, including risk assessment, resource management, and expectation setting.
  • Technical Skills: Proficiency in project planning tools (e.g., WBS, PERT, Gantt charts) and data management for tracking and performance analysis.
  • Language Proficiency: Fluency in English and French is essential for effective communication with local and international stakeholders.

Project Manager - 359

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